1. Send your KYC documents and paying the full processing costs for getting a loan sanctioned

2. Paying back a portion of the loan through a third-party payment link, a personal UPI ID, or a personal bank account number – to get a loan settled.

1. To address customers questions & complaints and provide them with prompt resolution, our customer support team is available throughout the year.

2. Our security team tracks, examines and looks for any unusual activity that can point to a security event, breach or malicious attack on the system.

3. Your registered mobile number only can receive a One Time Password (OTP).

4. In order to guarantee confidentiality, your credentials are hashed and secured with industry standard encryption.

5. End to End encryption is used to protect privacy of your data. The platform encrypts the data both in transit and at rest. In order to secure data, we’ve incorporated industry standard encryption techniques and use 2048 bit encryption.

6. We provide you with a secure platform and secure access in accordance with security by design principle.

7. For your secure access, our digital lending application has strong authentication and authorisation procedures in place.

By pretending to be corporate/company personnel, these fraudsters and scammers hope to gain your trust, jeopardise your personal information and steal money from you. These fraudsters/scammers will vanish and won’t reply to you once the info is compromised or once payment is made to them.

We want you to have a safe and convenient experience, but we also want to remind you to be careful and vigilant. Scammers may occasionally encourage you to take certain planned actions that could result in you losing money to them. Because of this, it’s critical that you are aware of the do’s and don’ts if you find yourself in a similar circumstance.

1. Scammers may claim to be customer service representatives or the company (digital lending app/NBFC/Bank), family members or coworkers by using emails, texts, WhatsApp messaging, phone calls and websites.

2. Never will we ask you to download an app or piece of software to facilitate payments. You may be the victim of a scam if you are required to download any such software and it could be used to empty your account.

3. Do not install any app on the advice of strangers. Always install our app from the official Google Play Store by installing from this link --Download App

4. Never divulge your card’s PIN, CVV, OTP, or Internet banking password to anyone you contact via unsolicited call, SMS and email.

5. Never divulge confidential information on social networking platforms.

6. Never use a personal UPI ID, personal bank account number, or a third party payment link to make a payment. Always pay back loans using the Tradofina app or the payment link sent to you via SMS from the company’s registered “TRADOF” sender ID.

7. Never transfer funds without first verifying the recipient’s identity.

8. Never share your screen when conducting a transaction.

9. Never do it when under duress and while someone is on the phone line.

10. Avoid clicking on links included in SMSs, emails, or social networking sites that claim to be from or represent the bank.

11. If something seems too good to be true, then use common sense and trust your gut.

12. Keep your personal information private. Never write down or share your passwords or account information with anybody.

13. Never perform banking activities while connected to open/public WiFi. Always keep your credit and ATM cards secure.

14. Ensure the security of all of your personal documents. Never give an unfamiliar person copies or original documents containing your personal information, such as your date of birth, PAN number, bank information, address proofs, etc. Request identification at all times.

15. Check your bank account statements regularly. If you notice any transactions, you don't remember making on your account, report the discrepancy to the customer service department immediately.

16. Regularly review your bank account statements. Report any transactions that you don’t remember making to customer support – as soon as you find them on your account.

17. Do not accept the offers or bargains unless you have contacted your bank’s customer service for clarification and are certain it is in your best interest.

18. To avoid fraudulent transactions, change your ATM/debit card PIN frequently.

19. Regularly check your computer for spyware.

20. Customers of various banks frequently receive emails from fraudsters urging them to update sensitive account information, such as their debit/credit card numbers, internet banking User IDs, and passwords, by clicking on a link in the email or visiting a website. Please be aware that we do not request this information from our clients in any way. Therefore, never share any information and please report to us in case you receive any suspicious email.

1. You should enable strong passwords and biometric permission on your phone.

2. To prevent misuse, keep your SIM card secured with a PIN. If your mobile device is lost or stolen, call your service provider right once to block the SIM card.

3. You should never store your PIN or bank account number on your mobile device.

4. Install antivirus software on your phone and make sure it's up to date.

5. Continually keep an eye on the permissions of vital mobile apps you have installed and maintain track of unwanted and superfluous apps.

6. Never use jailbroken or rooted devices with loan, payment, credit, or banking apps.

7. Avoid using public wifi networks to connect phones.

8. Notify us of the loss of your mobile phone so that we can immediately cancel your account.