1. What is Tradofina?

Introducing Tradofina – India’s first SMaRT credit card discovery and instant credit loan based personal loan platform.

Helping young professionals and self-employed entrepreneurs attain financial stability by getting access to the credit offered by the leading banks and non-banking financial institutions (NBFCs) is our primary objective. Tradofina is India’s best and fastest instant credit platform with zero paperwork. It offers an instant credit loan for the customers based on their digital footprints, advanced big data, and AI-driven systems.

2. What is Cooling off period?

A cooling-off/look-up period is the time window as determined by the Board of the RE which shall be given to borrowers for existing digital loans, in case a borrower decides not to continue with the loan. No additional fee would be charged during the cooling off period and borrower is liable to pay only the disbursed loan amount. The cooling-off window is determined to be 3 days.

3. How can I deactivate my loan?

You can deactivate the loan from app.

4. Why am I not eligible for the cooling off period ?

There are multiple reasons due to which you are not eligible for the cooling off period.

1. Stipulated 3-day time limit is over.

2. No active loans.

3. Repayment is partially paid.

4. Disbursement is under process.

5. What makes Tradofina the best app in India?

Smart-Match-and-Responsibility-Tracker (SMaRT) is our unique offering for the next-gen billion Indian consumers who are underserved by the banking system but have superior capabilities to build a strong credit profile by availing the right credit card and getting instant credit loan.

Here are some of the key elements of the app:

1. Smart Match to the best available credit cards basis your business and personal needs.

2. Responsibility Tracker to determine your creditworthiness and improve acceptance.

3. Zero Paperwork and 100% Digital KYC Capabilities.

4. Instant disbursal (In 5 minutes) to your bank account.

5. Multiple repayment options via UPI/ Cards/ Paytm/ NACH.

6. Is Tradofina available in my city?

Tradofina is available across the majority of the states & cities all over India. Do not forget to turn on your mobile GPS as the app determines your location eligibility by checking your GPS location on a real-time basis at the time of application.

1. How to register with Tradofina?

You can log in/register with the Tradofina app with your contact number. You can also create an account with Tradofina via Google, Facebook, and Truecaller.

2. How to apply for a Tradofina Credit Loan?

Once you have successfully created your account with Tradofina and registered with the app, you can apply for the instant credit loanfrom the app itself. All you need to do is fill in your basic details and upload a digital photo of the document required.

3. What documents are needed to apply for a Credit Loan?

Since Tradofina is a 100% digital platform, we do not require any physical document to approve your application. Just enter your basic details along with your PAN Card number and upload a digital photo of your Aadhaar card. You can also verify your Aadhaar by using the e-Aadhaar verification module. The entire application process takes just a couple of minutes!

4. What is the minimum age & income criteria to apply for a Credit Loan?

To apply for a Tradofina Credit Loan, the minimum age of the applicant should be 21 years. Also, below is the income criteria for the same:

1. For Salaried Applicant – Minimum monthly income should be Rs.12,000/-

2. For Self Employed Applicant – Minimum monthly income should be Rs.15,000/-

5. How much credit can I avail?

Tradofina offers an instant credit loan up to Rs.60,000/- depending on the eligibility of the applicant. The approval amount of every applicant may vary as the same is calculated digitally by considering the digital footprints of the applicant, application details, past credit behavior, etc. You can check your eligible amount using the app itself.

6. Where and when will I get my approved credit amount?

As soon as you accept the offer, the money gets disbursed into your registered bank account within a few minutes. It’s that fast!

7. What is the interest that you charge?

The interest charged on your credit amount is approximately 18%. However, these details may vary from one applicant to another as the same is digitally calculated. You can find the detailed information of your Credit Loan in the app itself when you apply for the same.

8. I want to increase my approval amount.

The system digitally calculates your approval amount with the help of your profile details, past credit behavior, your credit history, etc. You can get a higher approval amount if you continue to make all your repayments on time and maintain a good credit history.

9. I don’t have a PAN Card & Aadhaar card. How can I apply for a Credit Loan?

Tradofina offers Credit Loan without any physical documentation. Therefore, to ensure a 100% digital approval process, your PAN Card details & your Aadhaar card are mandatory documents.

We recommend you to get a PAN Card & Aadhaar Card as these are essential documents and apply for a Credit Loan with Tradofina.

10. What if there is a delay in the disbursement?

An extremely rare case scenarios, if there is a delay in disbursement due to a technical issue from the bank's server, the money will get disbursed within 24 working hours.

NOTE: Your repayment due date will be adjusted according to the date of your loan disbursement.

1. How can I check my repayment date?

The details of your repayment is mentioned on your app home page. We also send you repayment reminders via SMS & notifications to help you make your repayments on-time.

2. What are the repayment options?

There are multiple ways by which you can make the repayment. Below are some of the repayment options available on the Tradofina app:

1. Net banking

2. Debit Card

3. UPI transfer

4. Bank transfer

5. Payment wallets

NOTE: All repayments should be made to the company’s official account. Do not make the repayments to any private/individual account to avoid future discrepancies.

3. Can I make the repayment before the due date?

Yes. You can make the repayment before the due date by simply visiting the Tradofina app. You can click on the "PAY NOW" button on your app home screen to make the repayment.

4. What if I couldn’t make the payment on time?

If you miss your repayment due date, late payment penalty charges are added against your total outstanding. You can read the “Terms & Conditions” to check a detailed bifurcation of the late payment charges.

As per RBI requirements, your loan details are sent by us to the credit bureaus (e.g., CIBIL, Equifax, Experian, etc.) Defaults of your repayments will also reflect on your credit report, which may affect your credit score negatively.

The majority of the banks and lending institutions check the credit report of the applicant before approving their loan applications. Defaulting on repayments will affect your future loan approvals, and late payment charges will be added against your total outstanding.

Therefore, we recommend all our customers to make the repayments on-time and maintain a good credit history.

5. How often are the loan details submitted to the credit bureaus?

The loan history and repayment details of all our customers are forwarded to the credit bureau on a quarterly basis. The credit bureau may take at least a week to update the same on your credit report.

For more details regarding credit report updation, kindly contact the respective credit bureau.

6. Can I foreclose my loan? Are there any extra charges for that?

Yes. You can foreclose your loan anytime you like. You can visit the Tradofina app and make the payment by choosing from our multiple repayment options. Also, we do not charge any foreclosure charges to our customers.

7. I have made the payment, but the same is not updated in the app? What do I do?

Don’t worry! It takes up to 24 to 48 working hours for the payment to get updated in the system. In rare scenarios, if there are any technical issues from your bank’s server, the money will get reversed into your account within 24 working hours.

1. How can I change my mobile number?

To update your mobile number, please follow these steps :

1. Open the Tradofina app on your device and log in to your account.

2. Go to the “My Account” section and select “Personal details.”

3. Locate “Mobile Number“ and click on the “Change” button next to your current mobile number

4. Enter the New Mobile Number and Click on Send OTP.

5. Enter the OTP (One-Time Password) sent to your new mobile number and continue with the steps

2. How can I update my Email ID?

To update your Email ID, please follow these steps :

1. Open the Tradofina app on your device and log in to your account.

2. Go to the “My Account” section and select “Personal details.”

3. Locate “Email ID“and click “Change” button next to your current email id.

4. Enter your new Email ID and Click On Save to Update.

3. How do I delete my data?

To delete your data, click on this link. Please note that deleting your data is permanent, and you will not be able to recover it.

4. How do I delete my Tradofina account?

You can delete your Tradofina account in two ways:

- Request deletion through the Tradofina app under app settings

- To proceed with account deletion click here

5. Is account deletion reversible?

No, account deletion is irreversible. Once you delete your account, it will be permanently erased from Tradofina's platform, and you will no longer be able to access it.

6. How do I cancel my delete request?

To cancel your delete request, simply click on the "Cancel" button in the delete account confirmation screen by clicking here. Your account will be restored and you will continue to have access to your loan account.

You can also cancel the delete request from the Tradofina App :

Steps to cancel a delete request from the loan app :

1. Open the Tradofina app and log in to your account.

2. Go to the “My Account” section and select “App Settings”

3. Click on “ Delete Account “ and Click on Cancel for Request Account Delete.

Note: You can only cancel your account delete request within 7 days. After 7 days, your request for delete is not acceptable.

7. What happens to my data after I delete my Tradofina account?

Your data associated with your account will be permanently deleted from Tradofina's system. However, Tradofina is legally required to store your KYC and other loan-associated data for regulatory purposes. You will lose access to your profile, account history, data, and any associated content.

8. Can I retrieve my Tradofina account or data after it's been deleted?

No, once your Tradofina account is deleted, you cannot retrieve it or the associated data. You will need to create a new account if you wish to use Tradofina's platform in the future.

9. Will deleting my Tradofina account remove my personal information from Tradofina's servers?

Yes, Tradofina will delete your data on our platform. However, Tradofina is legally required to store your KYC and other loan-associated data for regulatory purposes.

10. What should I do if I have trouble deleting my Tradofina account?

If you have trouble deleting your Tradofina account, You can call our support team at +91 22 4891 3684 /+91 22 5015 6122 Or email them your query at care@tradofina.com.

11. Is there a waiting period before my Tradofina account is deleted?

Yes, your Tradofina account will be deleted within 7 working days. This action is irreversible, and you will not be able to take a loan using the same mobile & PAN number in the future.

1. What is Auto-debit?

Auto-debit is an option where users can configure recurring payments to be automatically processed on a set date. This facility lets you transfer the stress of remembering multiple payment dates every month.

2. How Does Auto-debit Work?

Here are the steps for how auto-debit works in simple terms

1.Register for the auto-debit with your preferred bank. You can select Netbanking or Debit card to register one time for auto-debit.

2. Proceed with the same bank for loan disbursal.

3. Make sure you have enough balance in your bank account at least 2 days before the scheduled date. This is necessary to make a successful repayment automatically.

4. Payment deduction will take place at its scheduled date.

3. Why is the authorized amount for Auto-debit set at Rs 99,999?

The maximum limit of Rs 99,999 for auto-debit is considering future increased loan amount eligibility. However, only the repayment amount as per your Tradofina loan will be automatically deducted.

4. What are the benefits of the Auto-debit facility?

Auto-debit is a one-time registration process for hassle-free payments.Auto-debit lets you transfer the stress of remembering payment dates every month. Timely repayments boost your credit score.

5. Is there a fee for using the Auto-debit facility?

Tradofina does not charge any fee for auto-debit registration but your bank may have a fee for registration as well as auto-debit failure due to insufficient balance. Refer to the question of charges.

6. I'd like to set up Auto-debit from a different bank account.

You can add the preferred bank to your Tradofina Loan application flow and register for auto-debit provided the bank is eligible.

7. When will the repayment amount be deducted from your bank account?

The repayment amount will be automatically deducted on the scheduled date specified in the Tradofina Loan.

8. What if my account does not have enough funds on the scheduled date?

Auto-debit repayment will not be processed due to insufficient funds and you can do a manual repayment using the pay now option in the App. Additionally, be aware that your bank may impose a fee in such cases.

9. If you have registered for Auto-debit, Is it still possible to make a manual payment?

Yes, you can manually pay any time before the scheduled date. On the scheduled date, the auto-debit process will be initiated automatically.

10. How many days before the scheduled date should I keep the balance in my bank account?

Make sure you have enough balance in your bank account at least 2 days before the scheduled date. This is necessary to make a successful repayment automatically.

11. What are the charges for Auto-debit?

There are no charges for auto-debit registration at present. However, the banks may charge verification charges that vary across banks.

The charges per bank are as follows:

1. Why am I facing Login Failure issue due to Integrity Failure?

This happens whenever there is an issue with the integrity of Google Play services or with the app's interaction with the Play Store.

2. What should I do if I receive the Play Integrity error message?

Please follow below steps on encountering Play Integrity error messages.

1. Make sure you have the latest version of Google Play Store installed on your device.

2. Check your device's internet connection and try logging in again.

3. If the issue exists, please contact our support team for further assistance.

3. Can I prevent Login Failure due to Google Play Integrity in the future?

You cannot directly prevent such failures but can reduce the occurrence of such issues by having a stable internet connection and also making sure that you are using the most recent version of the Google Play Store.

4. How can I reach for support?

You can call our support team at +91 22 4891 3684 /+91 22 5015 6122 Or email them your query at care@tradofina.com. Also, you can use our Live chat feature for support, which is available via our app.